Monday, 25 January, 2021

Friendly Captcha – a privacy-friendly option...

Complianz Privacy Suite

Support

Please check out our forum, f.a.q. or documentation for any pre-sale related questions or specific to configuring Complianz. For debugging Complianz, please read our instructions for Complianz’ Safe Mode

Recent articles

Creating the Legal Hub

Aert Hulsebos July 13, 2020

Have you seen our new Legal Hub? If not, have a look before reading this instruction

Friendly Captcha – a privacy-friendly option for reCaptcha

Aert Hulsebos January 25, 2021

ReCaptcha from Google is the most popular spam prevention tool available, and certainly with good reason

Records of Consent

Aert Hulsebos January 12, 2021

Table of Contents Records of Consent is available in premium, from 4.9.2 onwards In the free

How to disable the Cookie Scan?

Aert Hulsebos January 5, 2021

Disabling the automatic cookie scan is simple, go to Complianz settings and look for “Disable the

Integrations for WooCommerce

Aert Hulsebos December 28, 2020

In this article, we will explain the many integrations available for your WooCommerce shop. We will

CSS Lesson #9 Changing the Dismiss button to a Close button

Aert Hulsebos December 24, 2020

At the request of some of our users; is it possible to remove the dismiss button

Does Complianz work with caching plugins?

Rogier Lankhorst December 6, 2020

An often asked question is if Complianz GDPR/CCPA works with caching. Users ask this because a

Complianz Safe Mode Safe Mode is available under Setttings. This is will release all scripts and deactivate the cookie blocker. This will be the first step in troubleshooting Complianz. We made it easier if you have issues on a specific webpage. Please add this parameter to your URL to enable safe mode for this specific page: ?cmplz_safe_mode=1. If this works, please try disabling an integration closely related to the issue. If you need support, you know where to find us!

Submit a ticket

Please describe your question or issue as detailed as possible. We strive to reply to all support tickets within 24 hours.

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system status

Subject
Possible answer:
Why can't I reach 100%?
Possible answer:
Anonymizing IP and Remarketing
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Editing legal documents
Questions on legal matters will be answered by our lawyer Dr. Mathieu Paapst. Please note this should be in relation to Complianz and our supported regions. We do not offer legal advice or any other legal service beyond Complianz.
Possible answer:
Cookie banner categories, with and without Tag Manager
Possible answer:
About cookie scan results
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About Integrations
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Configuring for WPML
Possible answer:
Blocking reCaptcha on Divi
Divi: the contactform doesn’t work
Possible answer:
How to anonymize IP with Google Tag Manager
Configuring Categories for Tag Manager
Possible answer:
Have a look at our CSS Lessons!
Possible answer:
Used shortcodes by Complianz
Possible answers:
- VAT refunds are available. Please add your VAT number and company name under "Question".
- You can find your invoice in your account, under the tab "invoice".
- Upgrading your license can be done in your account, and you will only pay the difference.

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If needed, please attach your settings export.
Export Settings
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Debug Log
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F.A.Q.

How do I Install Complianz Privacy Suite

You can install the free version in your WordPress dashboard under Plugins > Add new > and search for Complianz. If you want to install the premium version, you will need to download the .zip file from your account on Complianz.io or use the link in the purchase confirmation by e-mail.

After downloading the .zip, you can upload the file under Plugins > Add new > Upload. Here you can enter your license key and use our premium plugin. The free settings will be applied to your premium plugin and deactivated afterward automatically.

How can I style my cookie notice with CSS?

Styling your Cookie Notice is easiest when you follow our weekly CSS lessons, which will give you a quick overview of the possibilities and popular CSS properties you might want to use.

What is cookiedatabase.org?

The cookie policies in Complianz are connected to cookiedatabase.org. A community-driven initiative from Complianz and backed by the SIDN Fund to create transparency in the usage of cookies and tracking scripts. The cookies and their descriptions are carefully moderated by the community and are growing exponentially, creating the most reliable source of tracking information online.

How can I change my placeholders

You might want to replace our default placeholders. Please read this article to know precisely how to proceed. It’s nothing more than overwriting an image file!

How do I edit my legal documents?

We wrote an article on how to edit your legal documents, but in short, you can edit your documents by unsynching the policies in the settings of your page at the right-hand side of your editor.

Why can't I reach 100%?

You have reached 99%, but can’t reach 100%? Or maybe a notification is too stubborn to move. Please let us know by exporting your settings and logging a support ticket. We will help you out!

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