Support

Get compliant today in the European Union, United States, Canada, United Kingdom, Australia, Brazil & South Africa with the only Privacy Suite for WordPress that offers a fully-featured plugin for Worldwide Compliance.

Missing a Feature? Check our Roadmap or leave a Feature Request All users can now leave feature requests and follow its progression. If you have any question during this process? Let us know!

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Please describe your question or issue as detailed as possible. We strive to reply to all support tickets within 24 hours. In the weekend withing 48 hours.

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Try clearing your cache thoroughly, or try deactivating your optimization plugins. Most issues can be found here, and are easily fixed if we know where to look.
Subject
Possible answer:
Why can't I reach 100%?
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Anonymizing IP and Remarketing
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Editing legal documents
Questions on legal matters will be answered by our lawyer Dr. Mathieu Paapst. Please note this should be in relation to Complianz and our supported regions. We do not offer legal advice or any other legal service beyond Complianz.
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Cookie banner categories, with and without Tag Manager
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About cookie scan results
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About Integrations
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Configuring for WPML
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Blocking reCaptcha on Divi
Divi: the contactform doesn’t work
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How to anonymize IP with Google Tag Manager
Configuring Categories for Tag Manager
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Have a look at our CSS Lessons!
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Used shortcodes by Complianz
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- You can find your invoice in your account, under the tab "invoice".
- Upgrading your license can be done in your account, and you will only pay the difference.

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Recent articles

Creating the Legal Hub

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Have you seen our new Legal Hub? If not, have a look before reading this instruction

Configure Adobe Typekit (Fonts) for GDPR

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October 14th: Vulnerability Patched in Complianz

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Reload after Consent

Aert Hulsebos October 6, 2022

As Complianz unblocks scripts dynamically with JavaScript, in most cases, it won’t be necessary to reload

Overriding the GEO IP header

Jarno Vos September 20, 2022

Complianz contains GEO IP functionality to display the ‘correct’ type of Cookie Banner, either opt-in or

Delaying the Cookie Banner

Aert Hulsebos September 14, 2022

You might want to add a delay before the Cookie Banner is displayed on your website.

F.A.Q.

How do I Install Complianz Privacy Suite

You can install the free version in your WordPress dashboard under Plugins > Add new > and search for Complianz. If you want to install the premium version, you will need to download the .zip file from your account on Complianz.io or use the link in the purchase confirmation by e-mail.

After downloading the .zip, you can upload the file under Plugins > Add new > Upload. Here you can enter your license key and use our premium plugin. The free settings will be applied to your premium plugin and deactivated afterward automatically.

How can I style my cookie notice with CSS?

Styling your Cookie Notice is easiest when you follow our weekly CSS lessons, which will give you a quick overview of the possibilities and popular CSS properties you might want to use.

What is cookiedatabase.org?

The cookie policies in Complianz are connected to cookiedatabase.org. A community-driven initiative from Complianz and backed by the SIDN Fund to create transparency in the usage of cookies and tracking scripts. The cookies and their descriptions are carefully moderated by the community and are growing exponentially, creating the most reliable source of tracking information online.

How can I change my placeholders

You might want to replace our default placeholders. Please read this article to know precisely how to proceed. It’s nothing more than overwriting an image file!

How do I edit my legal documents?

We wrote an article on how to edit your legal documents, but in short, you can edit your documents by unsynching the policies in the settings of your page at the right-hand side of your editor.

Why can't I reach 100%?

You have reached 99%, but can’t reach 100%? Or maybe a notification is too stubborn to move. Please let us know by exporting your settings and logging a support ticket. We will help you out!

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