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Toll free phone numbers and the CCPA (Update)

Mathieu

Mathieu

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In January 2020 the CCPA came into force. In this article, we discuss toll-free phone numbers. 

Toll-Free Phone Numbers

The CCPA requires companies to set up specific communication channels so that California residents can always request information about their data.

The CCPA states that you are obliged to comply with the following:

“Make available to consumers two or more designated methods for submitting requests for information required to be disclosed according to Sections 1798.110 and 1798.115, including, at a minimum, a toll-free telephone number. A business that operates exclusively online and has a direct relationship with a consumer from whom it collects personal information shall only be required to provide an email address for submitting requests for information.”

A toll-free telephone number is, unless you operate exclusively online and have a direct relationship with a consumer, a minimum requirement for anyone who processes personal data of California residents!

Blocking visitors from California could be an option. Remember, however, that if Google crawls your website, you may have a problem with your SEO. Another option is to use the services of a Toll-Free number like:  866-I-OPT-OUT . You can start a free trial at: CCPA toll free (affiliate-link)

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