The CCPA and Toll-Free phone numbers

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In January 2020 the CCPA comes into force. The Californian legislation is quite similar to the GDPR, which came into force in Europe on May 2018.
There are several differences between the CCPA and the GDPR. In this article, we discuss toll-free phone numbers. An aspect that is mandatory within the CCPA, from January 2020 on.

Toll-Free Phone Numbers

The CCPA requires companies to set up specific communication channels so that California residents can always request information about their data.

The CCPA states that you are obliged to comply with the following:

“Make available to consumers two or more designated methods for submitting requests for information required to be disclosed according to Sections 1798.110 and 1798.115, including, at a minimum, a toll-free telephone number, and if the business maintains an Internet Web site, a Web site address.”

A toll-free telephone number is, therefore, a minimum requirement for the CCPA. And also a requirement for anyone who processes personal data of California residents. So even if you target your website at European visitors only. There is always a chance that someone from California will come to your site.

Anonymizing IP addresses in an analytical tool such as Google Analytics is not enough to get out of this. There is always the chance that someone from California will fill in the contact form. Personal data of a California Consumer will then still be processed.

Blocking visitors from California could be an option. Remember, however, that if Google crawls your website, you may have a problem with your SEO.

If you’re interested in a Toll-Free Phone Number for your business. Have a look at CCPA | Toll Free. A US based company which offers a simple and quick way to comply with CCPA’s Toll-Free requirement. Start a Free Trial for 30 Days. (This is an affiliate of

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