The Privacy Suite for WordPress

Update Failed: Download failed. Unauthorized

Get compliant today in the European Union, United States, Canada, United Kingdom, Australia, Brazil & South Africa with the only Privacy Suite for WordPress that offers a fully-featured plugin for Worldwide Compliance.

Problems while updating Complianz Premium

Are you getting this error message while updating?

Possible solutions

This error is caused because there is some problem with verifying your license code. Please follow these steps:

1. Did your license expire

Check your account (subscriptions tab) for possible problems with your last payment or renewal. You can renew an expired license here or edit your payment info under the Profile tab if needed.

2. Is your license activated?

While logged in to your WordPress Admin, go to the license tab of our Complianz plugin. Check if your license code is filled in and if the text active is displayed on the right side of the license code field. If this is not the case, try (re-)entering your license code and press ‘Activate License.’

3. Is your license activated on a staging environment?

Did you test Complianz on a staging environment and then copy the files to a live environment? In some cases, this can cause the license to be filled in on both environments. If you don’t have a Plus or Unlimited license (enabling multiple activations with one license code), you will have to deactivate the license on the staging environment.

Did you go through the steps mentioned above, but are you still receiving the error message? Don’t hesitate to get in touch with support.

Recent articles

The Privacy Suite for WordPress
Get compliant today with the only Privacy Suite made for WordPress

Categories

Popular articles

TTDSG, the New Cookie Law for Germany

As of December 1st, 2021 the Telecommunications-Telemedia Data Protection Act (Telekommunikation-Telemedien-Datenschutz-Gesetz) regulates the handling of cookies, local storage, cookieless tracking,  and other tracking technologies in

Read More

Cookieless Tracking and GDPR

In this article, we will have a closer look at cookieless and server-side tracking and how this affects your website’s configuration regarding privacy laws. The

Read More

Join our mailing list - 8 Tips & Tricks in your inbox over the next 8 weeks!