The Privacy Suite for WordPress

Fatal Error: This website is experiencing technical difficulties…

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Sometimes the Complianz scan or generating documents might cause an issue, whereby WordPress will give an error, for example:

This website is experiencing technical difficulties…

To fix this issue

This could be quickly resolved by changing the folder name of Complianz with FTP.

  1. Login to your FTP client and search for your WordPress installation root.
  2. Go to /wp-content/plugins/ and change the name of the Complianz folder. This will deactivate Complianz and all features.
  3. Read the below section on “To troubleshoot this issue…” to debug the issue and contact support.

If you’re hosting company provides you with cPanel or similar, you can use file manager as well.

To troubleshoot this issue

we can do the following. You should check if your memory limit, the memory needed to complete a task, is sufficient. To increase your memory, please add or change the following line in your wp-config.php file. This file is located in the root folder of your website and can be accessed via (S)FTP or your hosting file manager.

Example:

define(‘WP_MEMORY_LIMIT’, ‘256M’);

If this does not solve the issue, it might be caused by numerous things. To check the underlying cause of the error, or at least get a more detailed hint of the issue. We will need to know what happened during these “technical difficulties.”

For this, we need debug information from a debug log, which is a WordPress feature and can be enabled by editing the following line in your wp-config.php file.

Recreating the issue

To log the issue, you will need to recreate the problem so your new WordPress feature can log it. When you have recreated the issue, please go to the folder:

root/wp-content/ and find the new file “debug.log”.

You can send the file with the below support form to our team so they can have a look. Please describe your issue clearly, with added screenshots if possible.

NB. After debugging is done, please revert to the previous state, as debugging can affect your website performance.

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