Complianz Privacy Suite

Debug with Troubleshoot Mode from WordPress

With the Health Check & Troubleshooting plugin from the WordPress community, you can easily check if there’s a compatibility issue with Complianz and another plugin or theme. This is especially helpful when checking a live website because troubleshoot mode will not affect your website for website visitors, only for you, the one who enables troubleshoot mode.

We highly recommend having a back-up of your website, before enabling troubleshoot. We also recommend doing back-ups, forever.

Enabling troubleshoot mode

You can download the plugin here. This is an extension of the current health check capabilities that ships in core.

  1. Please back-up, forever.
  2. Go to plugins and search for Troubleshoot Mode under Complianz.
  3. By enabling troubleshoot mode, all plugins except Complianz will be deactivated for you. 
  4. Visit the front-end and see if the issue persists.

The issue persists after enabling troubleshoot mode

  1. Change your theme as well to a standard WordPress theme, for example, Twenty/Twenty
  2. Visit the front-end and see if the issue persists.
  3. If the issue persists after disabling the plugins, and theme. It might be a server related error or a bug in Complianz, please contact support

The issue is gone after enabling troubleshoot mode

  1. Enable your plugins one-by-one. After each enabled plugin, check if the issue reappears.
  2. If you found the culprit, please look at our documentation to see if an article exists. Or ask support for guidance.
  3. See if enabling Safe Mode under Complianz -> Settings will solve the issue as well.

NB. If you contact support, please describe your issue, copy/paste any error logs to your ticket and mention plugins that might have a compatibility issue. If you’re running an older version of Complianz, please update.

 

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