If you can’t view your settings in Complianz, but instead see a blank page, there are some common causes you can check.
Flushing permalinks
In some cases it simply helps by going to settings / permalinks, and click ‘Save’. This will flush the permalink structure. Please also check if your URL’s, e.g. “yourdomain.com/about”, are working. If not, try renaming the .htaccess file, and re-save the permalinks again. This will re-create the .htaccess file, correctly written.
The REST API is disabled
If you go to yourdomain.com/wp-json/wp/v2/posts you should see a list of posts, in raw json format. Compare with https://really-simple-ssl.com/wp-json/wp/v2/posts.
If not, please check if you use a plugin which disabled the REST API. This is most likely a security plugin.
The WordPress is installed in a subdirectory
If you have a blank settings page, and WordPress configured in a subdirectory (e.g. website on domain.com, WordPress files in domain.com/wordpress), please log out, clear your browser cache, and log in again.
Still not working?
Please contact us so we can figure out the problem. Please attach a screenshot of the console errors you see and the active plugins.
