Want to get a head start on our Support team. Learn about our approach to debugging.
You can also try to resolve your issue with our documentation where most pressing issues and fixes are available. Start below or go to "Documentation".
To check and formulate a complete answer we will roughly need 24 hours. In weekends we might need a little bit longer.
If a service or plugin is causing issues you can disable specific integrations under "Integrations". To disable all data blocking, you can enable safe mode under settings.
We don't have a ticket system but use e-mail to correspond with our users. Make sure you whitelist [email protected]. Feel free to use this e-mail directly.
Update – March 11, 2026, 8:30 AM: This issue has been resolved. A patched version is now available for both Complianz Premium and Complianz Premium
Rejection Recovery is a built-in feature of the Complianz app for Shopify. It helps you show a clear message or placeholder when a visitor refuses consent for
The below solution will keep your documents synchronized to the Wizard and CookieDatabase.org. To manually edit your documents without synchronization, please read this article. A
Sometimes you may want to check which cookies your website places in a visitor’s browser, especially before the visitor gives consent. This guide shows you
Complianz controls access to its Dashboard/Wizard and settings via a WordPress capability: manage_privacy. If a role (or a specific user) doesn’t have this capability, that
There’s now an easier way to check your cookie banner configuration per region. Normally you would need to use a VPN or disable one region
